cancellation policy

Cancellation Policy

Effective Date: 11/10/2023

1. Cancellation Period:
   – Customers may cancel their order within 12 hours of the order placed. After this period, cancellations may not be accepted.

2. Eligible Orders:
   – Orders eligible for cancellation include products that have not been shipped or digital goods that have not been downloaded or accessed.

3. Cancellation Process:
   – To request a cancellation, customers must [Insert Cancellation Process, e.g., send an email tocnuwstore@gmail.com or complete the cancellation form on our website https://cnuw.in/contact/.

4. Refund Policy:
   – Upon the cancellation of an eligible order, customers will receive a refund within 7-10 business days of the cancellation request. The refund will be issued to the original payment method used for the purchase.

**5. Non-Cancellable Items:
   – Certain products or services, such as personalized, custom-made, or perishable goods, may not be eligible for cancellation. These items will be clearly marked as non-cancellable during the purchase process.

6. Shipping Fees:**
   – Shipping fees may be refunded in full, partially, or not at all, depending on the shipping provider’s policies and the stage of the shipping process at the time of cancellation.

7. Return of Goods:
   – If applicable, customers may be required to return the canceled products at their own expense. The return process will be outlined in the cancellation confirmation email.

8. Exceptions:
   – In exceptional cases, we may consider cancellations outside of this policy. Please contact our customer support team atcnuwstore@gmail.com to discuss your situation.

9. Contact Information:
   – For all cancellation requests and inquiries, please contact our customer support team at cnuwstore@gmail.com or 9494436509.

10. Changes to the Policy:
   – We reserve the right to make changes to this cancellation policy without prior notice. Customers will be informed of any changes on our website.

11. Legal Compliance:
   – This cancellation policy complies with all applicable laws and regulations in our jurisdiction.

12. Customer Acknowledgment:
   – By completing a purchase on our website, customers acknowledge that they have read, understood, and agreed to our cancellation policy.