Frequently asked questions

Why am I not getting the return option?

Ans:This may be due to:
a) Your product being already out of the return policy period
b) The product belongs to the no returns category. For more details, kindly check the product policy details on the product page

What i am getting charged for return? Can it be waived off?

Ans:If your return requests are significantly higher than most customers, a return fee will apply to your order. This is levied to compensate sellers for the huge losses they incur as part of each return request. In case of an issue with the item, you can choose to exchange or replace it instead of returning it to avoid these fees. For more details, you can click ‘Know more’ beside the return fee information on the app at the time of creating a return request.
Please note return fees cannot be waived off

Where can I find the seller’s returns policy?

Ans:You can see the respective seller’s Returns policy on the product page.

I have requested for a return for my item. When will it happen?

Ans:

You can now track the status of your return easily right from your C nuw Store account or mobile app. Just visit the ‘My Orders‘ page to see its status along with the date of pick-up and status of your refund if applicable.

You will also receive an email & SMS with the details of your return.

How is the Return Fee determined?

Ans:The return fee is determined based on the selling price of the product. Lower the selling price of the product, lower the return fee and vice versa

Do I have to return the freebie when I return a product?

Ans:Yes, the freebie has to be returned along with the product.

How can I return or exchange an item?

Ans:

To return/exchange your order, follow these simple steps:
1. Go to ‘Orders’
2. Select the product
3. Click on ‘Return’
4. Select the relevant reason and sub-reason
5. Add comments and tap ‘Continue’
6. Select ‘Replacement/Refund/Exchange’ as applicable for your order (Relevant option will be provided basis the product’s Returns policy)

Note: If you want to change the address for pickup, tap ‘Change’ and select/add the new pickup address. Ensure that the new pincode is serviceable for the pickup and confirm the return request.
The product should be returned in the original condition along with the brand box/price tag/MRP tag and all the accessories if any.

Why my return is still not approved? or what is the status of my return?

Ans:

You can visit the ‘Orders’ section and tap on the desired order to check the status of your return request.

If the return is in ‘Requested’ state, please wait till the promise date shown in the order details so that the team can validate your return request with seller and get back to you

When is a return of an item not possible?

Ans:
1. When an item is damaged, or stained or its colour is faded because of use or when it is not in the same condition as you received it
2. When any consumable item has been used or installed
3. When anything is missing from the package you’ve received including price tags, labels, original packing, freebies and accessories
4. When non-returnable items are involved such as innerwear, lingerie etc
5. When items are tampered with or have missing serial numbers.

6. If the seller’s returns policy period for a product is already over
7. If the product was delivered as open box delivery and the product was inspected for damage, wrong item and missing items before acceptance.

What is the returns policy on C nuw Store?

Ans:The returns policy varies depending on the type of the product and it is mentioned on individual product pages. To know the returns process for different product categories available on Flipkart, click here https://cnuw.in/refund_returns/(opens%20in%20a%20new%20tab

WhyI am not getting return reasons like product missing, received
different product, damaged product etc while creating a return?

Ans:This may be because your product was delivered as open box delivery. As part of the Open Box delivery process, the delivery executive would have opened the package at the doorstep and you would have already verified it for damage, incorrect product or missing items.

The seller’s returns policy for the product is over and now its not working, what should I do ?

AnsIf the product is covered under the manufacturer’s warranty, you can contact the brand for further assistance. They will be able to provide you with more information on how to proceed. However, if the warranty has expired or does not cover the issue, you may need to consider paid services. You can locate the nearest service center and inquire about their services and pricing.

Why do I see a Return fee applicable to the order?

Ans:Since your return requests are significantly higher than most customers, there will be a return fee of Rs. {amount} applicable for your order. This is levied to compensate sellers for the huge loses they incur as part of each return request. In case of an issue with the item, you can choose to exchange or replace it instead of returning it to avoid these fees. For more details, you can click ‘Know more’ beside the return fee information on the app at the time of creating a return request. Return fee cannot be waived off.

Can I return my product after purchase if I don’t like it?

Ans:Return policy varies depending on the product and the seller. Hence, please check the returns policy of the product on the product page

I want refund instead of replacement/return. Is it possible?

Ans:Return policy varies depending on the product and the seller. Hence, please check the returns policy of the product on the product page.

Why am I not able to create a return?

Ans:Please get in touch with us from the ‘Orders’ section and we will help you further.

What to do when I am facing multiple issues with the product?