Refund and Return Policy
**1. Refund Policy**
We want you to be completely satisfied with your purchase from [Your Company Name]. If for any reason you are not satisfied, we offer a hassle-free refund policy subject to the following conditions:
**1.1. Eligibility for Refund**
– You must request a refund within2-3 days of receiving your order.
– The item(s) must be in their original condition, with all tags and packaging intact.
– Personalized or customized items may not be eligible for a refund unless there is a defect or error on our part.
**1.2. Refund Process**
– To initiate a refund, please contact our customer support team at cnuwstore@ gmail.com or 9494436509.
– We will provide you with instructions on how to return the item(s) and issue a return authorization (RA) number if necessary.
– Once we receive and inspect the returned item(s), we will process your refund within 7-10 business days.
– Refunds will be issued to the original payment method used for the purchase.
**1.3. Shipping Costs**
– Shipping costs are non-refundable unless the return is due to a defect or error on our part.
**2. Return Policy**
We understand that sometimes you may need to return an item. Our return policy is designed to make this process as easy as possible.
**2.1. Eligibility for Returns**
– You may return an item within 2-3 days of receiving your order.
– The item(s) must be in their original condition, with all tags and packaging intact.
– Please include a copy of your packing slip or order confirmation with your return.
**2.2. Return Process**
– To initiate a return, please contact our customer support team at cnuwstore@gmail.com or 9494436509.
– We will provide you with instructions on how to return the item(s) and issue a return authorization (RA) number if necessary.
– You are responsible for the cost of return shipping, except in cases where the return is due to a defect or error on our part.
– Once we receive and inspect the returned item(s), we will process your return within 7-10 business days.
– You can choose to receive a refund, store credit, or exchange for the returned item(s).
**3. Defective or Incorrect Items**
If you receive a defective or incorrect item, please contact us immediately. We will arrange for the return and replacement of the item at no additional cost to you.
**4. Contact Information**
If you have any questions or need assistance with returns or refunds, please contact our customer support team at:
– Email: cnuwstore@gmaill.com
– Phone:9494436509
Please note that this is a sample policy, and you should adapt it to your specific business needs and legal requirements. It’s also essential to prominently display your refund and return policy on your e-commerce website so that customers can easily access and understand it before making a purchase. Additionally, staying compliant with local, regional, and international laws and regulations regarding refunds and returns is essential. Consider consulting with legal counsel to ensure your policy complies with all applicable laws.