Refund and Return Policy
1. Refund Policy
We want you to be completely satisfied with your purchase from C NUW If for any reason you are not satisfied, we offer a hassle-free refund policy subject to the following conditions:
1.1. Eligibility for Refund
– You must request a refund within2-3 days of receiving your order.
– The item(s) must be in their original condition, with all tags and packaging intact.
– Personalized or customized items may not be eligible for a refund unless there is a defect or error on our part.
1.2. Refund Process
– To initiate a refund, please contact our customer support team at cnuwstore@ gmail.com or 9494436509.
– We will provide you with instructions on how to return the item(s) and issue a return authorization (RA) number if necessary.
– Once we receive and inspect the returned item(s), we will credit your refund within 7-10 business days.
– Refunds will be issued to the original payment method used for the purchase.
1.3. Shipping Costs
– Shipping costs are non-refundable unless the return is due to a defect or error on our part.
2. Return Policy
We understand that sometimes you may need to return an item. Our return policy is designed to make this process as easy as possible.
2.1. Eligibility for Returns– You may return an item within 2-3 days of receiving your order.
– The item(s) must be in their original condition, with all tags and packaging intact.
– Please include a copy of your packing slip or order confirmation with your return.
2.2. Return Process
– To initiate a return, please contact our customer support team at cnuwstore@gmail.com or 9494436509.
– We will provide you with instructions on how to return the item(s) and issue a return authorization (RA) number if necessary.
– You are responsible for the cost of return shipping, except in cases where the return is due to a defect or error on our part.
– Once we receive and inspect the returned item(s), we will process your return within 7-10 business days. All the replacement products are delivered within 10 days .
– You can choose to receive a refund, store credit, or exchange for the returned item(s).
3. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately. We will arrange for the return and replacement of the item at no additional cost to you.
4. Contact Information
If you have any questions or need assistance with returns or refunds, please contact our customer support team at:
– Email: cnuwstore@gmaill.com
– Phone:9494436509
Please note that this is a sample policy, and you should adapt it to your specific business needs and legal requirements. It’s also essential to prominently display your refund and return policy on your e-commerce website so that customers can easily access and understand it before making a purchase. Additionally, staying compliant with local, regional, and international laws and regulations regarding refunds and returns is essential. Consider consulting with legal counsel to ensure your policy complies with all applicable laws.
